Terms and conditions

Description of Products

We will endeavour to  show photographs and full descriptions of our products although customers should be aware that Natural stone, in particular, has natural variations in colour and texture.
One batch is not necessarily the same as the next.
We are unable to sort through our stock in order to supply single colours.
Customers are welcome to visit our Depot and view the individual stock for themselves.
Rock and Stone York Ltd reserves the right to alter specification of products without notice.

We have two sales areas open to the public and it is therefore possible that an item is sold at our depot at the same time as bought on line. If this occours we will do our upmost to fullfill the order but we will accept no responsibility if we can not and will make a full refund.

If a product is not available an alternative of equal or higher value could be shipped.


Lighter items will be dispatched by parcel post and heavier items by pallet carrier.
We will ensure all items are packaged securely and safely.
We will endeavour to despatch orders within 48 hours of cleared payment.
Our pallet carriers use vehicles with rear tail lifts which lower the pallet to ground level.
The pallet is then moved by use of a pallet truck. Please be aware that the trucks will not run on grass or gravel and the pallet will be offloaded to the nearest point possible.
Rock and Stone York Ltd will not be liable for any damage caused by our carriers.


Payment must be made in pounds(£) sterling
Payment can be made  by :-
a - via our secure shopping cart on our website.
b - by credit card or debit card at our outlets.
c -  by cheque made out to Rock and Stone York Ltd.
d - by cash at our outlets or by registered post.
Please note - we do not accept American Express.


We offer an immediate money back guarantee on all goods supplied provided that you contact us and return the goods in the same condition as they were dispatched within seven days of receipt.
We regret that refunds will be for goods only and will not include the original or the return carriage cost.


All the photographs on our website are the property of Rock and Stone York Ltd and may not be copied or used in any way without the prior concent of this Company.


Rock and Stone York Ltd assumes that by agreeing to our terms and conditions we are able to share information necessary to complete a transaction, ie. Delivery addresses and telephone numbers to our hauliers etc. and to store  information in order to conform to our legal responsibilities.
We do collect information through our website in order to monitor trends and provide a better service.
We respect our visitors privacy and do not divulge any personal information to third parties without consent.